Support Hub
Manage support tickets, disputes, and user inquiries.
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Active Tickets
3 High PriorityPatient Claims Specialist No-Show
"Patient claims the specialist did not show up for the scheduled video call at 10:00 AM. Requesting full refund of $80."
Payment Charged But Session Not Booked
"Card was charged $100 but session was not added to calendar. Transaction ID: TXN-8842."
Unable to Reset Password
"Not receiving password reset emails. Checked spam folder. Using email: rajesh.g@email.com"
Request for Session Recording Feature
"Would like the ability to record sessions for personal review. This would really help with therapy progress."
Incorrect Charge on Bank Statement
"Charged twice for the same session on Jan 22. Need clarification on billing."
Ticket Categories
No-shows, refund requests, complaints
Failed transactions, double charges
Login issues, app bugs, connectivity
Password resets, profile updates
Questions, feedback, feature requests
Response Metrics
Recent Activity
Ticket #4899 assigned to Support Team
15 minutes ago
Ticket #4885 resolved successfully
1 hour ago
Ticket #4902 escalated to urgent
2 hours ago
New ticket created by Meera Nair
3 hours ago
Refund processed for ticket #4878
4 hours ago